Missed Delivery – What Happens Next?

Missed Delivery – What Happens Next?

📦 Missed Delivery – What Happens Next?

We know sometimes deliveries don’t always go as planned.
Here’s what happens if you miss your delivery and what you should do next:

Step 1: Check for a Delivery Attempt Notification

If you weren’t available at the time of delivery, the courier will usually:

  • Leave a calling card with instructions

  • Send you an email or SMS notification

  • update the tracking link with a missed delivery status

You can check these notifications to see your next available options.

Step 2: Re-arrange Delivery or Collect

Depending on the courier:

  • DPD: You can reschedule delivery or arrange to collect from a DPD Pickup Shop. (T&C apply based on size of the item.)

  • DHL: You can reschedule delivery online or choose an alternative delivery date.

  • FedEx: You can request redelivery or collect from a local depot.

  • Parcelforce: You can request redelivery or collect from a local depot.

Use your tracking number to access the courier's website and manage your delivery

Step 3: If No Action Is Taken

If no action is taken after a missed delivery:

  • Couriers typically attempt 1–2 redeliveries depending on their policy.

  • If unsuccessful, the parcel may be returned to us.

  • If the parcel is returned, we may need to recharge shipping costs to resend it.

Important Information

  • Couriers hold parcels for a limited time (usually 5–7 days) before returning them to the sender.

  • Always follow the courier’s instructions promptly to avoid delays or additional charges.

Need Help?

If you're unsure what to do next after a missed delivery, please contact us immediately:
📧 support@screenmoove.com
📞 0208 191 9223

We are happy to assist you in re-arranging your delivery.

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