We understand how important it is for you to receive your order on time.
If your delivery is delayed, here’s what you should do:
Log in to your account at screenmoove.com and check My Orders for the latest tracking updates.
Alternatively, you can:
Review the tracking link sent in your dispatch confirmation email
Visit the courier’s website and enter your tracking number directly
Please note that during peak times (such as holidays, sales events, or severe weather conditions), deliveries may experience slight delays.
Tracking information usually updates in real-time once the courier scans your parcel at each stage.
If tracking shows your parcel is stuck or delayed:
Contact the courier directly for the most immediate update.
Use the courier's reference number from your dispatch email.
If your order:
Has not arrived within the estimated delivery window
Shows no tracking movement for more than 48 hours
Has been marked as delivered but you have not received it
Please get in touch with us immediately:
📧 support@screenmoove.com
📞 0208 191 9223
We will open an investigation with the courier and work to resolve the issue as quickly as possible.
Delivery times are estimates and not guaranteed there could be potential delays beyond our control.
Orders dispatched through pallet networks may experience slightly longer lead times and tracking may not be available. (POD available upon request)
We are committed to keeping you informed and updated throughout the process.