At ScreenMoove, we understand how important it is to keep your products running smoothly.
If you experience a fault after 30 days of receiving your item, your product is covered by the manufacturer’s warranty.
We’re here to support you every step of the way.
If your item develops a fault after 30 days of delivery, it is eligible under the manufacturer's warranty.
If your item arrives faulty or damaged, please notify us within 48 hours of delivery. This would be handled as a return, not a warranty claim.
The easiest way to raise a warranty claim is through our website:
👉 Submit a Warranty Claim Here
You’ll need to provide the following details:
Your Full Name
Your Order Number
Email Address
Product Details
Description of the Fault
Photographic or Video Evidence showing the issue
Once submitted, our support team will review your claim and contact you with the next steps.
After we receive your claim form, we will verify the fault with the manufacturer’s warranty terms.
We may request additional information if needed.
If your claim is approved, we will arrange a repair, replacement, or warranty support according to the manufacturer’s policy.
In some cases, products may need to be returned for inspection before warranty service can be provided.
Please retain the original packaging during the warranty period, whenever possible.
Serial numbers and product identifiers must be intact for any warranty claim to be processed.
Warranty covers manufacturing faults and defects — it does not cover accidental damage, misuse, or third-party installation errors.
If required, you must securely package the item and send it back to us or the manufacturer for inspection.
If collection is needed, discounted courier rates are available through ScreenMoove.
If you have any questions before submitting your claim, feel free to contact us:
📧 support@screenmoove.com
📞 0208 191 9223
We're here to help make the process as smooth and stress-free as possible!