Defective Items: Products that are defective are eligible for return within 30 days of delivery, provided that you notify us within 48 hours of receiving the item.
Packaging: Please keep all original packaging until you have tested and confirmed that the products are working properly.
After 30 Days: If an item becomes faulty after 30 days, it is covered by the manufacturer's warranty. We are here to assist and guide you through the warranty process if needed.
To initiate a return, please use our Returns Center.
Visit https://account.screenmoove.com/ to access your customer account.
Use the same email address that was used when the order was placed, then click Continue.
A six-digit verification code will be sent to your email address. Enter that code to sign in to your account.
Open the relevant order from your account and select the order marked as Delivered.
If your order contains more than one item, select the item or items you wish to include in the request.
Choose the most appropriate reason for return and provide any relevant information to support the request.
Once submitted, your request will be reviewed. If approved, you will receive a self return approval email with the next steps.
A Return Merchandise Authorization (RMA) number must be labelled on your item outer box before sending any items back.
Important:
Items returned without an approved RMA number will not be accepted, and we cannot assume responsibility for such shipments.
Items must be in the same condition as received: sealed, unworn, unused, with tags and in the original packaging.
You must include the receipt or proof of purchase.
Products should be returned in a resalable condition within 14 days of delivery for unwanted returns.
Manuals, cables, and packaging must be included. Missing items may result in deductions from your refund.
By sending items back, you agree to our Terms and Conditions.
Returns are your responsibility until they reach us.
Visit https://account.screenmoove.com/ to access your customer account.
Find your Order.
Select Return an Item
Select the return reason and add notes
Submit your return request
Shipping Costs: Return shipping fees are non-refundable unless the item is faulty or misdescribed.
Courier Options:
We can arrange DPD/DHL collections between £9.99 - £25 (for parcels up to 15kg and 1m length).
For larger items, you may charged extra handling fee or pallet collection fee.
Contact our customer services for a pre-paid returns label.
If you prefer not to use our pre-paid service, you may arrange your own courier and claim back the cost once the fault is verified.
Custom/Bespoke Products: Non-returnable unless faulty.
Gift Cards: Non-returnable.
Software Claimed: If software included with a product has been claimed, refund value may be reduced.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 14 business days.
Please allow additional time for your bank or card issuer to complete the transaction.
If you have not received your refund within 15 business days of approval, contact us at support@screenmoove.com.
Inspect all goods before installation.
Test all equipment at ground level before installing.
Installation and third-party services are the customer's responsibility.
If returns are accepted after 14 days, a restocking fee of up to 30% and a £10 processing fee may apply.
Refunds for B2B purchases will be processed based on resale condition.
If your order was delivered within the European Union, you are entitled to a 14-day cooling-off period.
Products must be returned sealed, unused, and in their original packaging.
If you have any questions about your return or need support:
📧 Email us at support@screenmoove.com
📞 Or call us at 0208 191 9223
We’re happy to help!